Sameemart.com is the best online shop to buy malayalam books online in Kerala.

REFUNDS

What about refund after cancellation?

You don’t have to worry as your payment is protected us. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.

When will I get my refund?

Your refund will happen as per the below mentioned timelines. Please note that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Debit card/credit card/net banking: 5-7 working days from the refund initiation date

NEFT transfer: 5-7 working days from the refund initiation date

 

I paid the amount  while purchasing product from Sameemart, how do I get the refund?

Your payment is protectexd by us. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days.

I paid cash on delivery, how would I get the refund?

If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Sameemart will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.

What are the details you require to process NEFT refund?

Once you agree for NEFT refund, you will receive an email from Sameemart customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.

Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?

We are sorry, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from. However you can opt for this if you made the payment through COD (Cahs on Delivery).

How will I get a refund for the order I cancelled or product I returned?

For returned products, we will first try to find a replacement for it. If we cannot, we will initiate a refund.

For both cancelled orders and returned products, you will either receive a cheque from us or the refund amount will be credited back into the same account (online banking, credit card, debit card) that you used to make the purchase. A cheque will be issued to you in case of cash-on-delivery payments.